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Problem Solving in Groups
Demonstrates the 4 common traps that groups can fall into if they are not properly prepared for the task ahead of them. Film 1: Preparing for Group Working (7 min.)Explores these traps and provides 6 guidelines for steering well clear of them. Film 2: Problem-Solving Techniques in Action (27 min) Co... read more
DVD style course with completion certificate only
Quality First
Presents Mike Robson's CARE Model, consisting of four essential steps: * Customer/Supplier Chains - establish who your customers are * Agree requirements - agree with your customers what their requirements are * Right First Time, Right Every Time - work out what needs to be done to meet requirements... read more
DVD style course with completion certificate only
